John Septimus Roe Anglican Community School

Frequently Asked Questions 92

• No Internet When Connected to WiFi (Windows Only)
• How to connect to WDA (Wireless Display Adapter)
• Enabling Modern Authentication in Outlook Desktop App
• How to complete Exchange migration for Outlook
• How do I resize a picture in Windows?

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Printing 12

• How do I use PaperCut Integrated Scanning?
• How to print with papercut on Mac OS X
• How to print with Papercut on Windows
• How do I remove and add a printer (Lexmark/Kyocera)?
• Can I turn off double sided printing on a computer?

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Office 3

• How do I install Office 365 on my iPad?
• How do I use Office 365 Online in my Browser?
• Installing Office 365 on your Personal PC or Laptop

OneNote 8

• How do I lock pages in OneNote
• Distribute pages in OneNote
• How To Create A Class Notebook
• How To Close/Open A Notebook
• How To Manually Sync A Notebook

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Forms 2

• How do I create a quiz/form using Microsoft Forms?
• How do I set up branching questions in Forms?

SEQTA 34

• How do I send a Direqt Message in SEQTA?
• How do I view assessment feedback in SEQTA?
• How do I upload my assignment to SEQTA?
• How do I print a Rubic from SEQTA?
• How do I Check if a Room is Free on SEQTA Teach?

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ClickView 6

• How can I search for a video in ClickView?
• How do I log into ClickView?
• How do I add a video to the ClickView Library?
• How do I create an Interactive ClickView Video?
• How do I upload videos to ClickView?

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Managed Devices (Yr6-7) 4

• First Time Setup (Autopilot)
• Adobe Applications
• How to download Apps from the Company Portal
• How to Install a Language Pack

Windows 11 5

• Troubleshooting Audio Issues
• How to change Display Scale for NAPLAN
• Change Windows 11 Sign in method
• Change Windows Hello PIN
• Remote Connection Sign In

Jamf Parent 1

• How to Setup and Use Jamf Parent

Adobe 0

Outlook 4

• How do I add a Shared Calendar - iPad
• How do I add a Shared Calendar - Mac
• How do I add a Shared Calendar - Web App
• How do I add a Shared Calendar - Windows

Frequently Asked Questions 0

eLearning 0

Teams 1

• How to download (the correct) Teams

Frequently Asked Questions 5

• How to Provision Guest Internet Access (Guest Wi-Fi)
• How can I install the Muli font?
• How to map a Network Drive in File Explorer
• How To Share A File Using OneDrive
• Scan to Onedrive / Email

IAM 1

• How to Setup Microsoft MFA

LanSchool Air 3

• How do I Start and End a Class
• How to Sign into LanSchool Air
• LanSchool Air Guide

Laptops 7

• How to hard reset my laptop
• Windows Update
• Dell Updates - Dell Command Update
• Laptop Ports
• Camera Privacy Shutter

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Outlook 11

• How do I access/use the Secondary Assessments Calendar?
• How do I setup Outlook on my phone?
• How do I open a room calendar in the Outlook desktop app?
• How do I remove large attachments in Outlook?
• How do I update my address book in Outlook?

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Security 6

• How to change your Password
• Password Policy
• How to Setup Multi-Factor Authentication (Microsoft Authenticator)
• Reporting Cybersecurity Events
• How To Access Secure Schools

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SharePoint Online 2

• How to Open Cloud Documents in Microsoft 365 Desktop Apps
• SharePoint Common Terminology

Signage 1

• Vivi basic use guide

Support 2

• How to best contact IT
• How to format a ticket

Teams 9

• How to get sound working in Teams meeting
• Setting up a private channel in Teams
• How do I turn off Teams notifications?
• Teams Video Call Troubleshooter
• Manage your call settings in Teams

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Teams Calling 28

• Accessing the Calendar
• Add Delegate
• Add someone to a call in Teams
• Answer a call in Teams
• Answer Rules

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TVs / Displays 1

• Changing the TV Source