If you are connected to the JSR WiFi network but some of your apps are not connecting to the internet (such as Word, OneDrive or OneNote), please confirm all the symptoms below, and that you meet the requirements listed before following the instructions in the solution.
Symptoms
- Your laptop is connected to the JSR WiFi network, but the network settings dialog reports "no internet, secured"
- Some apps are connected to the internet and are working as expected (such as Google Chrome), but other apps are not working as expected (such as Microsoft OneNote).
Requirements
- Your device is connected to the "JSR-Wifi2" or "JSR-Enrollment" WiFi SSID.
Solution
- Search for "Windows Powershell" in the taskbar and open the program as an administrator. If you do not have admin privileges you will be prompted to enter a username and password. Ask your parent or guardian for help entering an admin logon.
NOTE: To run an application as an administrator either,
a) Select the "Run as Administrator" option from the sub-meu and select "Yes" on the popup.
b) Right-click on the application and select the "Run as Administrator" option and select "Yes" on the popup.
- Copy and paste the following commands into the powershell terminal. Press Enter.
Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "EnableActiveProbing" -Value 00000001
Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "PassivePollPeriod" -Value 00000005
Set-ItemProperty -Path 'HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet' -Name "MinimumInternetHopCount" -Value 00000001
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "MinimumInternetHopCount" -PropertyType "DWORD" -Value 00000001
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "EnableActiveProbing" -PropertyType "DWORD" -Value 00000001
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "PassivePollPeriod" -PropertyType "DWORD" -Value 00000005
sleep 4
Set-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "PassivePollPeriod" -Value 00000005
Set-ItemProperty -Path 'HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet' -Name "MinimumInternetHopCount" -Value 00000001
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "MinimumInternetHopCount" -PropertyType "DWORD" -Value 00000001
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "EnableActiveProbing" -PropertyType "DWORD" -Value 00000001
New-ItemProperty -Path "HKLM:\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet" -Name "PassivePollPeriod" -PropertyType "DWORD" -Value 00000005
sleep 4
NOTE: The powershell terminal may return an error message after certain lines. These messages can be ignored as they are simply notifying that the particular command has resulted in no overall change.
- Restart your WiFi by pressing the WiFi button in the network settings dialog to turn WiFi off, and again to turn WiFi back on. Confirm your machine is connecting to "JSR-Wifi2" or "JSR-Enrolment" without error. (The connection status should read "Connected, secured")