John Septimus Roe Anglican Community School

Frequently Asked Questions 4

• How to Provision Guest Internet Access (Guest Wi-Fi)
• How can I install the Muli font?
• How to map a Network Drive in File Explorer
• How To Share A File Using OneDrive

IAM 1

• How to Setup Microsoft MFA

Outlook 11

• How do I access/use the Secondary Assessments Calendar?
• How do I setup Outlook on my phone?
• How do I open a room calendar in the Outlook desktop app?
• How do I remove large attachments in Outlook?
• How do I update my address book in Outlook?

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Teams 9

• How to get sound working in Teams meeting
• Setting up a private channel in Teams
• How do I turn off Teams notifications?
• Teams Video Call Troubleshooter
• Manage your call settings in Teams

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Teams Calling 28

• Accessing the Calendar
• Add Delegate
• Add someone to a call in Teams
• Answer a call in Teams
• Answer Rules

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Signage 1

• Vivi basic use guide

Security 5

• How to change your Password
• Password Policy
• How to Setup Multi-Factor Authentication (MFA)
• Reporting Cybersecurity Events
• How To Access Secure Schools

Support 2

• How to best contact IT
• How to format a ticket

TVs / Displays 1

• Changing the TV Source

Laptops 7

• How to hard reset my laptop
• Windows Update
• Dell Updates - Dell Command Update
• Laptop Ports
• Camera Privacy Shutter

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LanSchool Air 2

• How to Sign into LanSchool Air
• LanSchool Air Guide