After the Exchange Outlook email migration from on-site to cloud storage, there's one final step that has to be completed on all devices to complete the procedure.
Open Control Panel:
- Search for Control Panel in the start menu, found on the bottom left of your Desktop
- This will open the control panel window
Search for and select mail within control panel search bar:
- Within the search bar at the top right of the Control Panel window, search for mail
- This search result will be reflected in the Control Panel options, as seen in the screenshot below.
- Select the Mail option which appears, this will open a smaller Mail Setup window.
Select "Show Profiles"
- Select Show Profiles within the Mail Setup window.
- This will open an additional window which lists the mail profile on your device.
Remove the Mail Profile:
- Select the only mail profile listed.
- This mail profile may have many different names, however most will have a name related to either JSRACS or your staff username.
- If there are multiple profiles listed, and you're not sure which one to remove - then please consult JSR IT at the Helpdesk.
- Remove the selected profile by hitting the remove button at the bottom of the window.
