Frequently Asked Questions

No Internet When Connected to WiFi (Windows Only)
If you are connected to the JSR WiFi network but some of your apps are not connecting to the internet (such as Word, OneDrive or OneNote), please confirm al...
Wed, 17 Aug, 2022 at 1:50 PM
How to connect to WDA (Wireless Display Adapter)
Wireless Display Adapters (WDAs) should be plugged into most displays around the school - that also have an attached HDMI cable. WDAs allow the user to conn...
Tue, 15 Mar, 2022 at 10:07 AM
Enabling Modern Authentication in Outlook Desktop App
With the introduction of Multi-Factor Authentication (MFA), changes may need to be applied within the registry to enable modern authentication methods withi...
Fri, 1 Apr, 2022 at 9:54 AM
How to complete Exchange migration for Outlook
After the Exchange Outlook email migration from on-site to cloud storage, there's one final step that has to be completed on all devices to complete the...
Mon, 11 Apr, 2022 at 10:06 AM
How do I resize a picture in Windows?
There are several ways to resize a picture. An image's file size is largely determined by its resolution and dimensions. Typically changing one, will ch...
Mon, 11 Apr, 2022 at 10:25 AM
How do I log into my student email?
1. Open your browser and enter the following web address to access office 365 online. https://portal.office.com/  2. Follow the prompts to sign in to o...
Mon, 11 Apr, 2022 at 10:34 AM
How do I join the Guest Wi-Fi? - Windows (Visitors Only)
How do I join the Guest Wi-Fi - Windows VISITORS ONLY 1. Select the internet icon on the bottom right hand corner of your screen 2. Join the JSR-Lob...
Mon, 11 Apr, 2022 at 10:36 AM
How do I join the Guest Wi-Fi? - iPad (Visitors Only)
How do I join the Guest Wi-Fi - iPad VISITORS ONLY 1. Go into 'Settings' 2. Select "Wi-Fi" 3. Join the JSR-Lobby Wi-Fi. ...
Mon, 11 Apr, 2022 at 10:37 AM
How do I use SportsTrak?
1. Open SportsTrak and click on the folder icon. 2. Click on binoculars to find the carnival folder. 3. Click "OK" 4. Click on Program of Eve...
Mon, 11 Apr, 2022 at 10:39 AM
How to log into Flip Grid on an iPad?
1. Click on Flip Code and enter the code provided by your Teacher. 2. Click on Go. 3. Click on "Log in with Microsoft". 4. Enter your schoo...
Mon, 11 Apr, 2022 at 10:40 AM